Title: HappyFox Helpdesk
Author: Balu Vaithinathan
Published: <strong>30. April 2014</strong>
Last modified: 3. August 2015

---

Plugins suchen

![](https://ps.w.org/happyfox-helpdesk/assets/banner-772x250.png?rev=905525)

Dieses Plugin wurde **nicht mit den 3 neuesten Hauptversionen von WordPress getestet**.
Es wird möglicherweise nicht mehr gepflegt oder unterstützt und kann bei der Verwendung
mit neueren WordPress-Versionen zu Kompatibilitätsproblemen führen.

![](https://s.w.org/plugins/geopattern-icon/happyfox-helpdesk_311508.svg)

# HappyFox Helpdesk

 Von [Balu Vaithinathan](https://profiles.wordpress.org/agentlogic_/)

[Herunterladen](https://downloads.wordpress.org/plugin/happyfox-helpdesk.1.0.0.zip)

 * [Details](https://de.wordpress.org/plugins/happyfox-helpdesk/#description)
 * [Rezensionen](https://de.wordpress.org/plugins/happyfox-helpdesk/#reviews)
 *  [Installation](https://de.wordpress.org/plugins/happyfox-helpdesk/#installation)
 * [Entwicklung](https://de.wordpress.org/plugins/happyfox-helpdesk/#developers)

 [Support](https://wordpress.org/support/plugin/happyfox-helpdesk/)

## Beschreibung

HappyFox Helpdesk is a leading market solution offering customer support tools for
businesses of different sizes and nature.

With the help desk plugin for WordPress, HappyFox allows you to access several important
functions without having to leave your WordPress account.

Here is the list of features offered through this plugin:

 1. Convert your blog comments into tickets from WordPress admin dashboard and add 
    replies to those comments without having to leave WordPress.
 2. Enable your HappyFox tickets widget in WordPress dashboard allowing staff to view
    all the pending and completed tickets and related information.
 3. Activate HappyFox feedback tab on your WordPress pages and blogs allowing your 
    end users to access Knowledge Base or create tickets directly from your website.
 4. Manage the visibility preferences for your registered WordPress users restricting
    access to ticket widget

If you do not have a HappyFox account you can sign up for a 30-day free [help desk software](http://www.happyfox.com/)
trial. No credit card required.

## Screenshots

[⌊Some of the features available in the HappyFox settings page⌉⌊Some of the features
available in the HappyFox settings page⌉[

Some of the features available in the HappyFox settings page

[⌊Convert a comment into a HappyTicket easily⌉⌊Convert a comment into a HappyTicket
easily⌉[

Convert a comment into a HappyTicket easily

[⌊'Create a HappyFox Ticket' interface⌉⌊'Create a HappyFox Ticket' interface⌉[

‚Create a HappyFox Ticket‘ interface

[⌊The HappyFox tickets widget in your admin area⌉⌊The HappyFox tickets widget in
your admin area⌉[

The HappyFox tickets widget in your admin area

## Installation

You need to have a HappyFox account to start using the HappyFox Helpdesk WordPress
plugin. You can [sign up](https://www.happyfox.com/help-desk-signup/) for a 30-day
free trial and start supporting your customers.

For an automatic installation through WordPress:

 1. Go to ‚Add New‘ plugins screen in your WordPress admin area
 2. Search for ‚HappyFox Helpdesk‘
 3. Click ‚Install Now‘ and activate the plugin

For a manual installation:

 1. Download the latest version of ‘HappyFox Helpdesk‘ plugin from the WordPress Plugin
    Directory.
 2. Extract the zip and Upload the contents in the directory to your /wp-content/plugins
    directory
 3. Go to the plugins management page and activate the plugin
 4. You now have a new admin menu ‚HappyFox‘ in your WordPress admin menu bar. Click
    on it and Configure your settings as mentioned in the info comments in the screen.

## FAQ

### Would I need a HappyFox account to use this WordPress plugin?

Yes. You would need HappyFox help desk account to start creating tickets from WordPress
and manage customer tickets.

### Why do not I see “Convert to HappyFox ticket” button below the comments?

If the person who comments does not have an associated email address you would not
see this option.
 Your email address used in your WordPress account may not be listed
as Staff in HappyFox account. The comment is already converted into a ticket in 
HappyFox so you do not see the option

### Does this plugin offer Single Sign-on capabilities with HappyFox remote authentication?

No, this feature is not yet available. But we are constantly upgrading the plugin
features and you might soon see this feature.

### Where can I find the embed widget code for Feedback or Support tab enablement in WordPress pages?

You can find that under Manage —> Integrations —> Embed Forms, in your HappyFox 
staff account.

For questions related to HappyFox help desk software visit our [Knowledge Base](https://support.happyfox.com/home).

## Rezensionen

Zu diesem Plugin liegen noch keine Rezensionen vor.

## Mitwirkende und Entwickler

„HappyFox Helpdesk“ ist Open-Source-Software. Folgende Menschen haben an diesem 
Plugin mitgewirkt:

Mitwirkende

 *   [ Balu Vaithinathan ](https://profiles.wordpress.org/agentlogic_/)
 *   [ happyfoxteam ](https://profiles.wordpress.org/hfsupport/)

[Übersetze „HappyFox Helpdesk“ in deine Sprache.](https://translate.wordpress.org/projects/wp-plugins/happyfox-helpdesk)

### Interessiert an der Entwicklung?

[Durchstöbere den Code](https://plugins.trac.wordpress.org/browser/happyfox-helpdesk/),
sieh dir das [SVN-Repository](https://plugins.svn.wordpress.org/happyfox-helpdesk/)
an oder abonniere das [Entwicklungsprotokoll](https://plugins.trac.wordpress.org/log/happyfox-helpdesk/)
per [RSS](https://plugins.trac.wordpress.org/log/happyfox-helpdesk/?limit=100&mode=stop_on_copy&format=rss).

## Meta

 *  Version **1.0.0**
 *  Zuletzt aktualisiert **vor 11 Jahren**
 *  Aktive Installationen **10+**
 *  WordPress-Version ** 2.9.2 oder höher **
 *  Getestet bis **3.9.40**
 *  Sprache
 * [English (US)](https://wordpress.org/plugins/happyfox-helpdesk/)
 * Schlagwörter
 * [customer support](https://de.wordpress.org/plugins/tags/customer-support/)[help desk](https://de.wordpress.org/plugins/tags/help-desk/)
   [helpdesk](https://de.wordpress.org/plugins/tags/helpdesk/)[support](https://de.wordpress.org/plugins/tags/support/)
 *  [Erweiterte Ansicht](https://de.wordpress.org/plugins/happyfox-helpdesk/advanced/)

## Bewertungen

Es wurden noch keine Rezensionen eingereicht.

[Deine Rezension](https://wordpress.org/support/plugin/happyfox-helpdesk/reviews/#new-post)

[Alle Rezensionen anzeigen](https://wordpress.org/support/plugin/happyfox-helpdesk/reviews/)

## Mitwirkende

 *   [ Balu Vaithinathan ](https://profiles.wordpress.org/agentlogic_/)
 *   [ happyfoxteam ](https://profiles.wordpress.org/hfsupport/)

## Support

Möchtest du etwas mitteilen? Brauchst du Unterstützung?

 [Support-Forum anzeigen](https://wordpress.org/support/plugin/happyfox-helpdesk/)

## Spenden

Möchtest du die Weiterentwicklung dieses Plugins unterstützen?

 [ Für dieses Plugin spenden ](https://happyfox.com)