WooCommerce Helpdesk & Live Chat by Richpanel

Beschreibung

Richpanel is a complete ecommerce customer support platform specially designed for WooCommerce.

Richpanel helpdesk connects with all your support channels and your WooCommerce store to centralize your customer support operation in one place. It enables support agents to interact with customers & access ecommerce data like order history in a single UI. Support agents get all the context to provide fast and personalized support.

Two solutions in one product
WooCommerce help desk:
All the tools you need to provide flawless customer support at scale.
Live chat:
Have the power of live chat on your storefront with full control over it.

What can you do with Richpanel help desk?

  1. Manage all support channels from one place
    Customers can contact you on Live Chat, Email & Whatsapp. And you can manage all the support tickets from a single collaborative inbox.

  2. Provide personalized support at scale
    Richpanel pulls in data from your WooCommerce store with seamless integration. Agents can view customer’s order details, website activities and they can use the data in responses and macros. They have all the context to assist customer queries quickly, at scale.

  3. Easily collaborate across users, teams and business functions
    Built for support team all sizes, Richpanel helpdesk has all the tools to help you easily collaborate across your support team and different business functions to shorten the resolution time. Create unlimited users and teams as per your need.

  4. Let your customers reach you 24/7 with intelligent live chat
    Stay connected with your customer 24/7 on your store without really being online. On average, a visitor stays on ecommerce stores for only 3.49 minutes. It’s not always possible for support teams to respond to a live chat query before the visitor leaves the website. With Richpanel, customers can continue the conversation on email if they go offline.

  5. Track your support performance with data
    See how agents are performing at customer feedback & response times and assisting conversions. Richpanel also measures what agents are influencing sales and creating long term customer relationships. Filter reports by tags, channel (live chat, email, social) & agents.

How much does it cost?
Richpanel has both free and paid plans to match your needs. It is free up to 100 conversations per month, all features included. No credit card required to sign up.

Get a demo
Want to learn how you can power up your store support with Richpanel? Book a demo here to see it in action.

Get this Helpdesk & Live Chat for your store now.

Screenshots

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Installation

Once you install the plugin, follow these steps:

  1. Manage all customer messages from one place.
  2. Personalize conversation with ecommerce context.
  3. Easily collaborate for faster resolution.
  4. Convert visitor to customer with live chat.
  5. Free up agents from mundane data collction.
  6. Measure the ROI of customer support

FAQ

Do you have a Free plan?

Yes, we have a Free plan. Enjoy all the help desk and live chat features free up to 100 conversations per month. Your usage resets every 30 days. Paid plans start at $50/mo. You can find out more about our pricing here.

What is a conversation?

A conversation consists of all messages related the same customer question, no matter the medium. So one conversation can be a collection of emails, chat messages, and/or phone logs.

How many agents can I add in the help desk?

There is no limit to the number of agents in free & paid plans of Richpanel.

Can I connect my support email inbox with the help desk?

Yes, you can connect your own support email inbox to manage all the customer support requests in one place. You can also provide support through Richpanel Live chat and Whatsapp from the same helpdesk.

Will this Live Chat slow down my site?

Not at all. Richpanel’s JavaScript tracking library loads asynchronously after each page has already been loaded. All API requests are sent in the background using our fast CDN-backed infrastructure that connects to the nearest node around the globe.

Rezensionen

2. Dezember 2019
Unlike any other helpdesks I tried, this works great with Woocommerce. It shows all the customers order and store data inside the tool and has all the features needed for the support team. The developers team has been very helpful to set up the helpdesk.
Lies alle 1 Rezension

Mitwirkende & Entwickler

„WooCommerce Helpdesk & Live Chat by Richpanel“ ist Open-Source-Software. Folgende Menschen haben an diesem Plugin mitgewirkt:

Mitwirkende

Änderungsprotokoll

2019-10-24 – version 2.2.0
* Update plugin action links

2019-10-18 – version 2.1.0
* Update plugin installation flow

2019-08-30 – version 2.0.3
* Updated URLs in Shipment & Tracking Helpdesk
* Updated Queries in Live Chat
* Made helpdesk plugin compatible with new version

2019-06-01 – version 2.0.2
* Updated Event Names and added User Details
* Improvements to mobile version of help desk
* Added animations when transitioning to different screens in the help desk
* Added UI improvements to live chat
* Added device tracking & channel tracking in CRM
* Added integration with WooCommerce Shipment Tracking
* See order & shipment tracking details inside helpdesk
* Agents can use order information in live chat & email

2018-04-01 – version 2.0.1
* Subscription Update
* Launched mobile compatible version of the help desk
* New and improved customer timelines in the help desk
* Converted conversations report in help desk
* Track which live chats resulted in a conversion and track them in helpdesk reports

2019-02-01 – version 2.0.0
* Updated Event Structure
* A new improved version of the help desk
* Inrtoduced customer survey on live chat and email conversations
* Customer satisfaction reports and surveys in help desk
* Filter helpdesk satisfaction reports by star rating and agents
* New and improved live chat messenger
* Conversation list in the live chat view
* Customers can continue live chats on email and vice versa

2018-12-01 – version 1.0.6
* Tracking all product interactions and display inside help desk
* Option to route chats to colleagues
* Filter conversations in the help desk by tags, user type (customer or visitor) & channels (email or Live chat)

2018-10-01 – version 1.0.4
* Set up chat bots for visitor qualification
* Route live chat to different teams based on responses
* Set a greeting and inrto message in live chat
* Set chat bots in live chat messenger
* Configure live chat visibility based on different urls
* Option to tag colleagues in the help desk
* Add private notes that are not visible to customers

2018-08-01 – version 1.0.2
* View and manage different views in the help desk
* Leave private notes in the helpdesk
* Configure live chat launcher
* Different live chat appearance for logged-in users and visitors
* Imporvements to mobile comptability of live chat
* CRM reports to track revenues by channel, source, medium, product, coupon, payment methods and more

2018-06-01 – version 1.0.1
* Imrpovements to live chat apperance
* Admin can collect visitor details in live chat
* Set online and offline Chat hours
* Begin live chat only after collecting qualification Details
* Configure live chat widget colors

2018-04-01 – version 1.0.0
* Launched live chat & Helpdesk
* Integration with WooCommerce