Title: Support Hero Author: Fernando Acosta Published: 7. Mai 2018 Last modified: 9. Mai 2018 --- Plugins suchen ![](https://ps.w.org/support-hero/assets/banner-772x250.png?rev=1869973) Dieses Plugin wurde **nicht mit den 3 neuesten Hauptversionen von WordPress getestet**. Es wird möglicherweise nicht mehr gepflegt oder unterstützt und kann bei der Verwendung mit neueren WordPress-Versionen zu Kompatibilitätsproblemen führen. ![](https://ps.w.org/support-hero/assets/icon-256x256.png?rev=1869973) # Support Hero Von [Fernando Acosta](https://profiles.wordpress.org/amgnando/) [Herunterladen](https://downloads.wordpress.org/plugin/support-hero.zip) * [Details](https://de.wordpress.org/plugins/support-hero/#description) * [Rezensionen](https://de.wordpress.org/plugins/support-hero/#reviews) * [Installation](https://de.wordpress.org/plugins/support-hero/#installation) * [Entwicklung](https://de.wordpress.org/plugins/support-hero/#developers) [Support](https://wordpress.org/support/plugin/support-hero/) ## Beschreibung #### Make your customers happier by educating them through self-help support Support Hero is self-service knowledge base that helps companies educate their clients. Helping them to create and deliver a game changing user education experience that increases retention and engagement, while reducing customer relationship costs.. Our advanced statistics will tell you what your users search for and what they need help with That will help you create the support content that matches their common requests. With clients like Kissmetrics and Thinkific Support Hero has quietly been transforming the way users troubleshoot issues on the websites. Most small software companies can’t afford offering 24/7 customer support. It’s just not feasible. The other thing I would add is that offering efficient self help resources can help a lot with that. Users don’t expect us to be available 24/7, but they still appreciate being able to find the answer to their question quickly! ### How it works: #### Create knowledge base articles and tutorials Tutorials and FAQs are key to help your users discover your site’s features. With Support Hero, you can easily create, import, and manage our support resources. #### Deliver Help 24/7, right within your app or website 95% of users will leave your app if they can’t find the answers to their questions in less than 1 minute. With Support Hero, you can embed your Help Center within your app. It won’t be hard to find! #### Know what’s working, and what’s not Our advanced statistics will tell you what your users search for and what they need help with That will help you create the support content that matches their common requests. #### Leverage the statistics to improve your Help Center Keep improving your support resources to educate your users over time. You’ll then easily be able to track the results of your efforts within Support Hero. > I have to say that I have always been very skeptic about > help desk support, but > Support Hero is very straightforward and intuitive. The time spent on the support > emails has been reduced by the 50%, which is amazing! **Francesca Castaldi, Panel > Manager at WhatUsersDo** ## Screenshots [⌊How does it work - In App Widget⌉⌊How does it work - In App Widget⌉[ How does it work – In App Widget [⌊How does it work - Help Center⌉⌊How does it work - Help Center⌉[ How does it work – Help Center [⌊How does it work - Statistics⌉⌊How does it work - Statistics⌉[ How does it work – Statistics [⌊Statistics⌉⌊Statistics⌉[ Statistics [⌊Insights⌉⌊Insights⌉[ Insights [⌊Create a task⌉⌊Create a task⌉[ Create a task ## Installation * Upload plugin files to your plugins folder, or install using WordPress built- in Add New Plugin installer; * Activate the plugin; * Navigate to Settings -> Support Hero and fill the plugin options. ## FAQ Installation Instructions * Upload plugin files to your plugins folder, or install using WordPress built- in Add New Plugin installer; * Activate the plugin; * Navigate to Settings -> Support Hero and fill the plugin options. ## Rezensionen Zu diesem Plugin liegen noch keine Rezensionen vor. ## Mitwirkende und Entwickler „Support Hero“ ist Open-Source-Software. Folgende Menschen haben an diesem Plugin mitgewirkt: Mitwirkende * [ Fernando Acosta ](https://profiles.wordpress.org/amgnando/) * [ Florian Ernoult ](https://profiles.wordpress.org/floernoult/) [Übersetze „Support Hero“ in deine Sprache.](https://translate.wordpress.org/projects/wp-plugins/support-hero) ### Interessiert an der Entwicklung? [Durchstöbere den Code](https://plugins.trac.wordpress.org/browser/support-hero/), sieh dir das [SVN-Repository](https://plugins.svn.wordpress.org/support-hero/) an oder abonniere das [Entwicklungsprotokoll](https://plugins.trac.wordpress.org/log/support-hero/) per [RSS](https://plugins.trac.wordpress.org/log/support-hero/?limit=100&mode=stop_on_copy&format=rss). ## Änderungsprotokoll #### 1.0.0 – 2018/05/10 * First release. ## Meta * Version **1.0.0** * Zuletzt aktualisiert **vor 8 Jahren** * Aktive Installationen **10+** * WordPress-Version ** 4.0 oder höher ** * Getestet bis **4.9.33** * PHP-Version ** 5.6 oder höher ** * Sprache * [English (US)](https://wordpress.org/plugins/support-hero/) * Schlagwörter * [knowledge base](https://de.wordpress.org/plugins/tags/knowledge-base/)[support](https://de.wordpress.org/plugins/tags/support/) * [Erweiterte Ansicht](https://de.wordpress.org/plugins/support-hero/advanced/) ## Bewertungen Es wurden noch keine Rezensionen eingereicht. [Deine Rezension](https://wordpress.org/support/plugin/support-hero/reviews/#new-post) [Alle Rezensionen anzeigen](https://wordpress.org/support/plugin/support-hero/reviews/) ## Mitwirkende * [ Fernando Acosta ](https://profiles.wordpress.org/amgnando/) * [ Florian Ernoult ](https://profiles.wordpress.org/floernoult/) ## Support Möchtest du etwas mitteilen? Brauchst du Unterstützung? [Support-Forum anzeigen](https://wordpress.org/support/plugin/support-hero/)