Tidio – Live Chat & AI Chatbots

Beschreibung

Tidio is an all-in-one customer experience solution with live chat, AI chatbots, and multichannel communication.

It is a customer experience platform that enables online stores to provide excellent customer service and turn passive visitors into active buyers. Its pre-built chatbots for sales and support are readily available to boost sales and promptly address customers‘ frequently asked questions.

Managing all your customer messages in one place makes Tidio a simple, yet strong helpdesk solution. Additionally, Tidio’s specialized features for WordPress ensure even greater efficiency for your team!

WHY CHOOSE TIDIO?

• Talk to your visitors on the live chat – quickly solve issues and sell proactively
• Use pre-made chatbot strategies to solve problems and increase sales
• Automatically answer up to 70% of customer questions with Lyro AI for faster support
• Preview carts, check order history, and recommend products directly in the chat
• Add Tidio to your WordPress website in 30 seconds – just click “Download”
• Manage and resolve customers‘ requests with a simple ticketing system
• Use WooCommerce product cards that provide the best shopping experience
• Route every conversation to the right agent with the Departments feature
• Seamless integrations with Klaviyo, Mailchimp, Omnisend, MailerLite, ActiveCampaign, SendInBlue and more

WHAT DO YOU GET WHEN YOU INSTALL TIDIO?

1. Free Live Chat plugin that will convert your website traffic into loyal customers

• Find out who is visiting your website, see what they are currently viewing, and easily engage them to increase the chances of conversion
• Use Tidio live chat on your browser, desktop, or mobile
• Customize the live chat widget, so it fits your website look
• The widget is 100% mobile-friendly, so your customers can write to you on a mobile, tablet or desktop: it will always work seamlessly on any device
• Manage all your live chat, e-mail and Messenger messages from one panel
• Stay in touch with your visitors on mobile and tablet thanks to Tidio’s free iOS and Android apps

2. AI Chatbots will generate leads much more effectively by engaging your visitors exactly when they need it

• Use AI chatbots that engage your potential customers exactly when they are most likely to share their contact info
• Present your services much more effectively with automated conversations
• Collect emails proactively
• Provide the best content and information tailored to your visitors‘ profiles and interests
• Provide answers to the most common questions instantly, at any time, 24/7
• Add tags and other properties to your visitors and send valuable information to your CRM
• Choose from over a dozen chatbot templates that will recover abandoned shopping carts, give discounts to returning customers, and automatically collect and qualify leads
  OR
• Use our unique, drag-and-drop visual editor to create chatbots from scratch. No coding is required.

3. Solve up to 70% of customer problems with Lyro AI

• Use Lyro – a conversational AI – to offer personalized assistance
• Lyro learns from your FAQs in seconds and formulates complex answers to solve your customers’ problems
• The AI stays within the boundaries of your knowledge base, and you can update its information at any time
• Lyro is easy to implement and doesn’t require training
• Use a playground environment so you can see how Lyro will respond to customer questions and adapt your FAQs accordingly
• You can activate the AI in under 3 minutes and it supports your customers 24/7.

4. WOOCOMMERCE PRODUCT CARDS THAT PROVIDE THE BEST SHOPPING EXPERIENCE

To sell more efficiently, you can browse all WooCommerce products in your Tidio panel and send them as product cards in chat conversations with your customers. Just click on a product, and it will be sent to your customer via selected channels: live chat and Messenger.

5. SMART POP-UPS THAT IMPROVE CONVERSION WITHOUT IRRITATING YOUR CUSTOMERS

We all know that pop-ups can boost sales, but they can also be frustrating for visitors. Ready-made Tidio chatbot scenarios can turn the live chat widget into smart pop-ups. They can be triggered by defined actions and fully customized. You can edit all the conditions, text and images using our drag&drop chatbot editor.

TESTIMONIALS

Tidio Live Chat and AI Chatbots is the highest-rated plugin of this type for WordPress. The solution is actively used by more than 300,000 users.

Hard to believe it? Read the testimonials, because our users say it’s best:

★★★★★

Tidio is the ultimate customer relationship-building platform. It also helps us recognize difficult clients and handle them in an effective manner. That wouldn’t be always possible via email.
@janoleroux

★★★★★

Well designed, easy to use, and user-friendly. Great plugin for your business.
@irshadpm

★★★★★

Exceed our expectations. More than a simple chat, it’s a professional online support tool.
Highly recommended if you need to manage your customers in a professional way.
@supportenligne

LANGUAGE VERSIONS

Switch between languages or set up multi-language chats. Display a translated version of the widget based on the customer’s location.

The pre-translated languages include:

• Englisch
• French / Français
• Spanish / Español
• Italian / Italiano
• German / Deutsch
• Swedish / Svenska
• Portuguese / Português
• Hindi / हिन्दी
• Arabic / العربية
• Polish / Polski
• Chinese / 中文 (Zhōngwén), 汉语, 漢語
• Danish / Dansk
• Dutch / Nederlands
• Hebrew / עברית
• Japanese / 日本語
• Korean / 한국어
• Persian / فارسی
• Romanian / Română
• Russian / Русский
• Turkish / Türkçe

PRICING

Most of our powerful features are available in the free forever plan. If you want to test all of them, sign up for a 7-day free trial.

See all available pricing options on our website.

TO RUN TIDIO PLUGIN FOR WORDPRESS WE RECOMMEND YOUR HOST SUPPORT:

OpenSSL (to increase security by encrypting your access tokens)
cURL