{"id":269116,"date":"2025-12-23T15:39:28","date_gmt":"2025-12-23T15:39:28","guid":{"rendered":"https:\/\/wordpress.org\/plugins\/guzli-ai-chatbot-for-customer-support-lead-capture\/"},"modified":"2025-12-23T15:39:17","modified_gmt":"2025-12-23T15:39:17","slug":"guzli-ai-chatbot-for-customer-support-lead-capture","status":"publish","type":"plugin","link":"https:\/\/de.wordpress.org\/plugins\/guzli-ai-chatbot-for-customer-support-lead-capture\/","author":23425891,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_crdt_document":"","version":"1.0.0","stable_tag":"1.0.0","tested":"6.9.4","requires":"5.9","requires_php":"7.4","requires_plugins":null,"header_name":"Guzli - AI Chatbot for Customer Support & Lead Capture","header_author":"Kodeine","header_description":"AI Chatbot for Customer Support & Lead Capture. Embed your Guzli chatbot widget on any WordPress site.","assets_banners_color":"","last_updated":"2025-12-23 15:39:17","external_support_url":"","external_repository_url":"","donate_link":"","header_plugin_uri":"https:\/\/www.guzli.com","header_author_uri":"https:\/\/github.com\/kodeine","rating":0,"author_block_rating":0,"active_installs":0,"downloads":145,"num_ratings":0,"support_threads":0,"support_threads_resolved":0,"author_block_count":0,"sections":["description","installation","faq","changelog"],"tags":{"1.0.0":{"tag":"1.0.0","author":"guzli","date":"2025-12-23 15:39:17"}},"upgrade_notice":{"":"<p>Nothing here<\/p>"},"ratings":[],"assets_icons":{"icon-128x128.png":{"filename":"icon-128x128.png","revision":3426301,"resolution":"128x128","location":"assets","locale":""},"icon-256x256.png":{"filename":"icon-256x256.png","revision":3426301,"resolution":"256x256","location":"assets","locale":""}},"assets_banners":[],"assets_blueprints":{},"all_blocks":[],"tagged_versions":["1.0.0"],"block_files":[],"assets_screenshots":[],"screenshots":{"1":"Configure Guzli in WordPress (API key, Agent ID).","2":"Guzli chat widget on your WordPress site (desktop + mobile)."},"jetpack_post_was_ever_published":false},"plugin_section":[],"plugin_tags":[191735,14160,2364,2369,11463],"plugin_category":[],"plugin_contributors":[252718],"plugin_business_model":[],"class_list":["post-269116","plugin","type-plugin","status-publish","hentry","plugin_tags-ai-chatbot","plugin_tags-chat-widget","plugin_tags-chatbot","plugin_tags-customer-support","plugin_tags-lead-capture","plugin_contributors-guzli","plugin_committers-guzli"],"banners":[],"icons":{"svg":false,"icon":"https:\/\/ps.w.org\/guzli-ai-chatbot-for-customer-support-lead-capture\/assets\/icon-128x128.png?rev=3426301","icon_2x":"https:\/\/ps.w.org\/guzli-ai-chatbot-for-customer-support-lead-capture\/assets\/icon-256x256.png?rev=3426301","generated":false},"screenshots":[],"raw_content":"<!--section=description-->\n<p>Guzli is an AI Chatbot for Customer Support &amp; Lead Capture. Install the Guzli chat widget on your WordPress site in minutes (no theme edits) and give visitors instant answers around the clock.<\/p>\n\n<h3>Why use Guzli on WordPress?<\/h3>\n\n<ul>\n<li><p><strong>AI customer support<\/strong>: answer FAQs instantly and reduce repetitive tickets.<\/p><\/li>\n<li><p><strong>Lead capture<\/strong>: collect qualified leads from high-intent visitors.<\/p><\/li>\n<li><p><strong>Fast setup<\/strong>: install the plugin, paste your keys, and go live.<\/p><\/li>\n<li><p><strong>Works with any theme<\/strong>: loads the widget sitewide and initializes automatically.<\/p><\/li>\n<\/ul>\n\n<h3>Top features<\/h3>\n\n<ul>\n<li><p><strong>Train on your content<\/strong>: add websites, files, and text snippets so your chatbot answers using your real support material.<\/p><\/li>\n<li><p><strong>Instant, accurate answers<\/strong>: respond in seconds using your knowledge base instead of generic replies.<\/p><\/li>\n<li><p><strong>Customer support automation<\/strong>: reduce repetitive tickets by handling common questions automatically.<\/p><\/li>\n<li><p><strong>Lead capture<\/strong>: collect contact details during chat and review captured leads in your dashboard.<\/p><\/li>\n<li><p><strong>Human handoff when needed<\/strong>: route conversations to a human when a request needs follow-up.<\/p><\/li>\n<li><p><strong>Multi-channel support<\/strong>: deploy on your website and connect additional channels like Slack from the Guzli dashboard.<\/p><\/li>\n<li><p><strong>Help center publishing (optional)<\/strong>: host a public help center and keep articles in sync for consistent answers.<\/p><\/li>\n<li><p><strong>Analytics and reporting<\/strong>: review conversations, lead capture outcomes, and coverage gaps so you can improve deflection over time.<\/p><\/li>\n<li><p><strong>Widget customization<\/strong>: adjust colors, logo, avatar, theme (light\/dark\/system), launcher position, and copy.<\/p><\/li>\n<li><p><strong>Conversation starters + welcome message<\/strong>: guide visitors with suggested questions and a branded introduction.<\/p><\/li>\n<li><p><strong>AI Search Bar mode<\/strong>: swap the chat bubble for a docked AI search bar experience.<\/p><\/li>\n<li><p><strong>Prompt bubbles<\/strong>: show rotating hints that nudge visitors to ask questions.<\/p><\/li>\n<li><p><strong>Business hours controls<\/strong>: optionally hide the widget outside of your coverage window.<\/p><\/li>\n<li><p><strong>Identity verification (advanced)<\/strong>: securely identify logged-in users using a signed token from your backend.<\/p><\/li>\n<\/ul>\n\n<h3>Common use cases<\/h3>\n\n<ul>\n<li>Customer support automation (deflect repetitive questions)<\/li>\n<li>Pre-sales Q&amp;A and lead qualification<\/li>\n<li>Product discovery and onboarding<\/li>\n<li>Contact capture on high-intent pages (pricing, demo, checkout)<\/li>\n<li>AI chatbot for WooCommerce stores and service businesses (works with any WordPress theme)<\/li>\n<\/ul>\n\n<h3>How it works<\/h3>\n\n<ol>\n<li>Create a Guzli account and an agent in the Guzli dashboard.<\/li>\n<li>Create a client API key for the WordPress widget.<\/li>\n<li>In WordPress, go to Settings &gt; Guzli Options and paste:\n\n<ul>\n<li>API Key<\/li>\n<li>Agent ID<\/li>\n<\/ul><\/li>\n<li>The plugin loads the Guzli widget script sitewide and mounts it automatically.<\/li>\n<\/ol>\n\n<h3>External services<\/h3>\n\n<p>This plugin relies on external services to load the chatbot widget and deliver AI responses.<\/p>\n\n<p>1) Guzli widget script CDN (https:\/\/cdn.guzli.com\/widget\/latest\/guzli.iife.js)\n- Used to load the chat widget on your site.\n- Data sent: standard HTTP request data when the script is requested (e.g., IP address, user agent) so the file can be delivered.\n- Terms of Service: https:\/\/www.guzli.com\/terms\/\n- Privacy Policy: https:\/\/www.guzli.com\/privacy\/<\/p>\n\n<p>2) Guzli API (https:\/\/gateway.guzli.com)\n- Used to connect the widget to your Guzli account and deliver chat responses\/lead capture.\n- Data sent: API key and Agent ID when the widget initializes; chat messages and related metadata (such as page URL, page history, browser information, and IP address) when visitors interact. This context helps improve chatbot responses.\n- Telemetry can be disabled in the WordPress settings (Disable telemetry) or by setting <code>disableTelemetry: true<\/code> in the widget initialization options when embedding the script.\n- Terms of Service: https:\/\/www.guzli.com\/terms\/\n- Privacy Policy: https:\/\/www.guzli.com\/privacy\/<\/p>\n\n<h3>Helpful links<\/h3>\n\n<ul>\n<li>Guzli Website: https:\/\/www.guzli.com\/<\/li>\n<li>Create an account: https:\/\/app.guzli.com\/<\/li>\n<li>Terms of Service: https:\/\/www.guzli.com\/terms\/<\/li>\n<li>Privacy Policy: https:\/\/www.guzli.com\/privacy\/<\/li>\n<\/ul>\n\n<h3>Security and privacy<\/h3>\n\n<p>If you need to identify logged-in users, use Guzli identity verification (a signed token generated by your backend). Review the Privacy Policy and Terms of Service:<\/p>\n\n<ul>\n<li>https:\/\/www.guzli.com\/privacy\/<\/li>\n<li>https:\/\/www.guzli.com\/terms\/<\/li>\n<\/ul>\n\n<!--section=installation-->\n<h3>Installing the ZIP file<\/h3>\n\n<ol>\n<li>Log in to your WordPress admin panel.<\/li>\n<li>Go to Plugins &gt; Add New &gt; Upload Plugin.<\/li>\n<li>Upload the Guzli plugin ZIP and click Install Now.<\/li>\n<li>Activate the plugin.<\/li>\n<li>Go to Settings &gt; Guzli Options.<\/li>\n<li>Enter your API Key and Agent ID.<\/li>\n<\/ol>\n\n<h3>Installing via WordPress plugin search<\/h3>\n\n<ol>\n<li>Log in to your WordPress admin panel.<\/li>\n<li>Go to Plugins &gt; Add New.<\/li>\n<li>Search for \"Guzli\".<\/li>\n<li>Click Install Now and then Activate.<\/li>\n<li>Go to Settings &gt; Guzli Options.<\/li>\n<li>Enter your API Key and Agent ID.<\/li>\n<\/ol>\n\n<!--section=faq-->\n<dl>\n<dt id='do%20i%20need%20a%20guzli%20account%3F'><h3>Do I need a Guzli account?<\/h3><\/dt>\n<dd><p>Yes. You need a Guzli account to create an agent and a client API key.<\/p><\/dd>\n<dt id='where%20do%20i%20find%20my%20api%20key%20and%20agent%20id%3F'><h3>Where do I find my API Key and Agent ID?<\/h3><\/dt>\n<dd><p>Open your Guzli dashboard:<\/p>\n\n<ul>\n<li>API Key: create a client API key<\/li>\n<li>Agent ID: copy from your agent widget embed settings<\/li>\n<\/ul><\/dd>\n<dt id='does%20this%20embed%20the%20widget%20on%20all%20pages%3F'><h3>Does this embed the widget on all pages?<\/h3><\/dt>\n<dd><p>Yes. This plugin injects the widget script sitewide.<\/p><\/dd>\n<dt id='how%20do%20i%20disable%20telemetry%3F'><h3>How do I disable telemetry?<\/h3><\/dt>\n<dd><p>In WordPress, go to Settings &gt; Guzli Options and enable \"Disable telemetry\".<\/p>\n\n<p>If you embed the widget manually, pass <code>disableTelemetry: true<\/code> in the widget initialization:<\/p>\n\n<pre><code>`\n<\/code><\/pre>\n\n<p>window.Guzli.widget({\n  baseUrl: \"https:\/\/gateway.guzli.com\",\n  apiKey: \"REPLACE_WITH_API_KEY\",\n  agentId: \"REPLACE_WITH_AGENT_ID\",\n  disableTelemetry: true\n});\n    `<\/p><\/dd>\n<dt id='can%20i%20customize%20the%20widget%E2%80%99s%20look%20and%20behavior%3F'><h3>Can I customize the widget\u2019s look and behavior?<\/h3><\/dt>\n<dd><p>Yes. Configure branding and behavior in your Guzli dashboard (and use this plugin to install the widget on WordPress).<\/p><\/dd>\n<dt id='does%20this%20plugin%20store%20my%20api%20key%20in%20wordpress%3F'><h3>Does this plugin store my API key in WordPress?<\/h3><\/dt>\n<dd><p>Yes. The API key and Agent ID are stored in your WordPress options so the widget can be initialized on your site.<\/p><\/dd>\n<dt id='does%20guzli%20work%20with%20caching%2Fcdns%3F'><h3>Does Guzli work with caching\/CDNs?<\/h3><\/dt>\n<dd><p>Yes. The widget is loaded as an external script and initializes on page load.<\/p><\/dd>\n\n<\/dl>\n\n<!--section=changelog-->\n<h4>1.0.0<\/h4>\n\n<ul>\n<li>Initial release.<\/li>\n<\/ul>","raw_excerpt":"Add Guzli\u2019s AI chatbot to your WordPress site to automate customer support and capture more leads.","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/de.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin\/269116","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/de.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin"}],"about":[{"href":"https:\/\/de.wordpress.org\/plugins\/wp-json\/wp\/v2\/types\/plugin"}],"replies":[{"embeddable":true,"href":"https:\/\/de.wordpress.org\/plugins\/wp-json\/wp\/v2\/comments?post=269116"}],"author":[{"embeddable":true,"href":"https:\/\/de.wordpress.org\/plugins\/wp-json\/wporg\/v1\/users\/guzli"}],"wp:attachment":[{"href":"https:\/\/de.wordpress.org\/plugins\/wp-json\/wp\/v2\/media?parent=269116"}],"wp:term":[{"taxonomy":"plugin_section","embeddable":true,"href":"https:\/\/de.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_section?post=269116"},{"taxonomy":"plugin_tags","embeddable":true,"href":"https:\/\/de.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_tags?post=269116"},{"taxonomy":"plugin_category","embeddable":true,"href":"https:\/\/de.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_category?post=269116"},{"taxonomy":"plugin_contributors","embeddable":true,"href":"https:\/\/de.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_contributors?post=269116"},{"taxonomy":"plugin_business_model","embeddable":true,"href":"https:\/\/de.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_business_model?post=269116"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}