Beschreibung

Professional WordPress Knowledge Base plugin for articles, documents and FAQs is easy to use, works with any theme and has predefined layouts, styles, and colors.

Help your users and customers find documents and FAQs with one of the best and most professional-looking knowledge bases.

See our knowledgebase demos here and our knowledgebase documentation here

Demo Links
* Basic Layout – Demo 1 here
* Basic Layout – Demo 2 here
* Tabs Layout – Demo 3 here (Multi Product Example)
* Tabs Layout – Demo 4 here (Multi Product Example)

Why Choose Echo Knowledge Base for Your Organization and Business?

This is already a proven product with a 5-star rating from more than 10,000 customers.
Get a truly professional look with the option to customize nearly all components.
Easily organize your docs by team, product, service, and more using Tabs Layout.
Extend it to fit any organization, big or small.
Get friendly support, seven days a week.
Use add-ons to enhance your Knowledge Base with more professional features.
Get regular updates and new features.
Use it to answer customer questions and save on support tickets.

Main Features of the Knowledge Base Plugin

Ready to use as soon as it’s installed.
Let Wizard help you set up your knowledge base in five easy steps.
Articles with table of contents (TOC).
A fast search bar with listed results.
An easy and flexible style with behavior customization.
Adaptation to any device including tablets and phones.
Multiple levels of categories and sub-categories for hierarchical documentation.
Creation of as many Products as you need using Tabs layout.
Ordering articles and categories alphabetically, chronologically, or in any order.
Over 500 icons to display for top categories.
16 pre-defined color themes.
Choice of your theme or a Knowledge Base theme.
There are Over 10 themes and multiple color presets to choose from.
Ability to add tags, breadcrumbs, back button and comments to your knowledgebase articles.
Visual builder for styling your Knowledge Base main page.
Coded for best SEO results.
Text in any language and all text translatable via .pot files.
Use with or without Gutenberg.
Compatibility with WPML, Elementor, Beaver Builder, Divi, Visual Composer, and others,

Additional Features with Professional Add-ons

The ability to control access based on groups, WordPress users and roles, and custom roles.
Fine-tuned control of who can access and see content.
Multiple Knowledge Bases with separate articles, categories, tags, and more.
Sidebar and Grid layouts.
Voting on articles, a feedback form, and analytics.
Widgets and shortcodes for categories, articles, the search bar, and others.
The option to replace articles with PDFs, external docs, video links, and more.
Advanced search filtered by category.
Advanced search analytics to determine the most popular and empty searches.
Advanced search with custom backgrounds and support links.
The ability to control who can read, write, and edit articles.

How Our Customers Use the Echo Knowledge Base

Frequently Asked Questions (FAQs)
Internal knowledge base for company employees and teams on an intranet
External knowledge base for customers
Products and services documentation
Product manuals
E-commerce websites
Standards and policies at government agencies
Schools and colleges

GO FURTHER WITH ADD-ONS

Access Manager
Access Manager allows administrators, companies, and organizations to control and restrict access to their private Knowledge Base based on WordPress user accounts. Grant permission using roles and groups.

Elegant Layouts
Elegant Layouts adds Grid and Sidebar Layouts. Use Grid Layout or Sidebar Layout for KB Main page or combine Basic, Tabs, Grid and Sidebar layouts in a variety ways. Learn More.

Multiple Knowledge Bases
Create Multiple Knowledge Bases, one for each product, service, topic or department. Each Knowledgebase has separate articles, URLs, KB Main Page and admin screens. Learn More.

Advanced Search
Enhance users search experience and view search analytics including popular searches and no results searches. Learn More.

Article Rating and Feedback
Let your readers rate the quality of your articles and submit insightful feedback. Utilize analytics on most and least rated articles. Learn More.

Widgets
Add Knowledgebase Search, Most Recent Articles and other Widgets and Shortcodes to your articles, sidebars and pages. Learn More.

Links Editor for PDFs and More
Set Articles to links to PDFs, pages, posts and websites. On KB Main Page, choose icons for your articles. Learn More.

Subscribe to our Newsletter to learn about new features, to receive special offers and more.

Screenshots

Example of the Basic Layout of Knowledge Base
Easy setup with Wizard
Knowledge Base configuration settings in visual builder
Example of the Tabs Layout of Knowledge Base
Professional and clean design
Drag and drop to reorder categories
Hierarchy of your documentation
Article with breadcrumbs, back button, tags and comments
Styles for Category Archive Page
Extend your knowledge base with add-ons

Installation

You can install the Knowledge Base for Documents and FAQs from your WordPress Dashboard or manually upload it through FTP.

OPTION 1: Install Knowledgebase Plugin from WordPress Dashboard

Navigate to Plugins -> Add New.
Search for ‚Knowledge Base for Documents and FAQs‘ and install the plugin.
Activate the plugin in the Plugins menu.
Optional step: configure the plugin in Admin menu, in Knowledge Base -> KB Configuration page.

OPTION 2: Manually Upload Plugin Files

Download the plugin file from the plugin page: echo-knowledge-base.zip.
Unzip the file echo-knowledge-base.zip.
Upload the ‚echo-knowledge-base‘ folder to your ‚/wp-content/plugins‘ directory (do not rename the folder).
Optional step: configure the plugin in Admin menu, in Knowledge Base -> KB Configuration page.

FAQ

Where can I find complete documentation on your knowledgebase?: Full searchable docs can be found at Knowledge Base
What browsers work with Echo Knowledge Base?: We support the current major release and one past major release of the following browsers: Internet Explorer/Edge, Firefox, Safari, and Chrome.

Rezensionen

carolynpierson 8. Januar 2020

Customers can easily find documents.

sunk818 27. Dezember 2019

I tried DW Q&A and was disappointed with the editor not being what I normally use to add pages & posts. This Echo KB is very clever. It creates a page and then that one page has a dynamic link to the KB application. All my plugins I use for the editor remain intact and the KB creates a subset of categories and tags specific to the KB. My only wish list is perhaps: 1) easier way to organize multiple KB 2) better accessibility color schemes. I had to re-do some of the default colors so they read better and have higher accessibility score.

itcakm 25. November 2019

We are using it at scale and it works like a charm. We purchased one of the add-ons and improved our user experience.

UsusIpse 19. November 2019

I wish I tried this one first but after a half a dozen free and premium solutions I find this gem. My only gripe is the lack of widgets to show a table of contents on the individual pages, but that only took an hour or so to whip up.

Shane_O 16. November 2019

I looked at other KB plugins both paid and free. EKB is by far the easiest to setup, offers some great features right there out of the box and the support is fantastic.

letsoha 16. November 2019

The plugin has been working perfectly well since day one. We had a request from our client to modify how the search results are given to the user when they search for a specific topic. The client wanted to have a direction of getting user details or inquiry if there are no results found. At first, we could add a link to our result where the condition returned zero results and the user would then click on the link to be redirected to another page and provide the question that they did not get an answer for. After a server update, our link could not work anymore. Contacted support, within 3 days my issue was resolved without being taken from pillar to post. I'd definitely advise you to use this plugin. It's the best, plus the support team as well.

Lies alle 37 Rezensionen

Mitwirkende & Entwickler

„Knowledge Base for Documents and FAQs“ ist Open-Source-Software. Folgende Menschen haben an diesem Plugin mitgewirkt:

echoplugins

„Knowledge Base for Documents and FAQs“ wurde in 2 Sprachen übersetzt. Danke an die Übersetzerinnen und Übersetzer für ihre Mitwirkung.

Übersetze „Knowledge Base for Documents and FAQs“ in deine Sprache.

Interessiert an der Entwicklung?

Durchstöbere den Code, sieh dir das SVN Repository an oder abonniere das Entwicklungsprotokoll per RSS.

Änderungsprotokoll

5.2.0, Jan 2, 2019

Update: Wizard improvements
Update: Do not show TOC for empty headings
Fix: Minor issues

5.1.0, Dec 24, 2019

New: Initial Wizard for new installations (more comming soon)
Fix: Minor issues

5.0.1, Dec 2, 2019

Fix: Mobile view of the main page

5.0.0, Nov 30, 2019

New: Table of Contents for article pages.
New: Option to set search title HTML tag and font size.
New: Three new category levels.
New: Option to show articles before categories.
Fix: Minor issues

4.8.1, Nov 7, 2019

Fix: issue with missing text for article meta data

4.8.0, Nov 7, 2019

New: option to display author above or below article
New: option to display created date above or below article
New: breadcrumbs on Category Archive page
Update: improve category reading accessibility
Update: links and hooks for Article Rating and Feedback add-on

4.7.1, Sept 28, 2019

Fix: category links for tabs layout
Update: add option to switch on or off category links in Tabs layout

4.7.0, Sept 26, 2019

New: category links for tabs layout
Update: improve visibility of sections for KB configuration
Update: code refactoring

4.6.1, Sept 15, 2019

Update: Chrome HTML engine build 77 broke CSS. Apply temporary fix.

4.6.0, Aug 3, 2019

New: category links for basic layout
Update: Changed CPT Name and removed the KB prefix.
Update: Added aria label.
Update: Improve initial KB setup and defaults.
Fix: Category archive page title icon alignment.
Fix: Minor issues

4.5.0, April 4, 2019

Update: Overview page to show KB status, help and new features.
Improved: Do not trigger preview when still configuring KB (longer wait)

4.4.3, Feb 20, 2019

Fix: WPML settings affected after saving KB configuration.

4.4.2, Feb 18, 2019

Updates: adjusting configuration for add-ons
Fix: Minor issues

4.4.1, Dec 26, 2018

Fix: PHP issue with upper case Self:: reference
Fix: Minor issues

4.4.0, Dec 25, 2018

Update: Preparation for FAQ feature
Fix: compatibility with Gutenberg
Fix: Minor issues

4.3.0, Dec 13, 2018

New: Make article updates compatible with Gutenberg
New: Finalize WPML compatibility
Fix: Add Section Head Category icon for Tabs Layout

4.2.0, Nov 1, 2018

New: Make KB compatible with Gutenberg
Fix: Minor issues

4.1.0, Oct 17, 2018

New: Add initial version of analytics page
New: Prepare for WPML compability
Fix: Minor issues

4.0.0, Sep 1, 2018

New: Option to have Icons for top categories in Basic and Tabs layout
New: Option to display Article title in Sidebar Layout
Fix: Multisite network plugin activation did not saved initial configuration
Fix: Translatable text

3.5.0, July 18, 2018

Improved: Ability to change heading on Category Archive Page
Improved: Added paging to KB Template – Category Archive page
Improved: Ensure all text is ready for translation
Fix: Handle articles that are in future, draft or pending.
Fix: Minor issues

3.4.0, May 30, 2018

New: Hook to change search mechanism
Improved: Remove new lines and slashes from search
Improved: logging
Improved: enable KB installation for multisites (networked site)
Improved: refactored code
Fix: Saving KB Main Pages clears old pages
Fix: WordPress search results page not affected by KB Template
Fix: Minor issues

3.3.1, April 17, 2018

Fix: Do not include KB Template in search results

3.3.0, Feb 27, 2018

New: KB Templates: added template and styles for Category Archive page
Improved: Refactored code
Fix: Minor issues

3.2.3, Dec 13, 2017

New: Added font Awesome
Fix: Custom sequencing of sub-sub-categories
Fix: Added missing Back Button options
Fix: Minor issues

3.2.2, Oct 20, 2017

New: Option to turn off Main Page title when using KB templates
New: Option to add custom margin to breadcrumbs
New: Option to match style of Main page articles index and search results.
New: Option to add paddings and/or margins around article when using KB templates
Improved: Increase search results list to 20.
Fix: Make the Last Updated On based on the site language
Fix: Do not count in KB stats trashed articles.
Fix: Minor issues

3.2.1, Oct 6, 2017

Fix: Properly handle saving KB with no articles and no categories.

3.2.0, Sept 1, 2017

New: Add debug tab for easier troubleshooting
New: Add option for KB Templates to use CSS reset and/or default CSS
Fix: Use string, not array, to avoid PHP limit in posting sequence of articles
Fix: Minor issues

3.1.2, July 27, 2017

Fix: Prevent loosing configuration for elegant layouts on deactivation

3.1.1, July 27, 2017

New: Use CSS reset to ensure themes do not affect KB CSS
New: Set breadcrumb font size
Improved: Handling of Current Theme and KB Templates
Improved: Custom Post Type now contains KB name
Improved: Improved colors and styles values for resets
Improved: Better organization and display for the Overview tab
Improved: Isolate as much add-ons from KB Core as possible
Improved: KB Templates now handle Main Page with content around it
Improved: If articles and categories are sorted by date show recently created first
Fix: Minor issues

3.0.1, June 8, 2017

Fix: Configuration caching
Fix: Article Page shortcode not working in some cases
Fix: Configuration screen refresh issue

3.0.0, June 2, 2017

New: Tags with configuration to display on article pages
New: Control whether or not to display comments for each article
New: Breadcrumbs with configuration
New: Back button with configuration
New: Choice between current theme template and KB template for articles
New: On/off display of top category description
New: User interface to configure KB using Mega Menu
Improved: Handling shortcodes in articles
Improved: Search input now uses OR condition for all entered words
Fix: Selected tab is not highlighted
Fix: Respect Main Page hierarchy
Fix: Add missing configuration for text when Tabs Layout has top categories drop down
Fix: Minor issues

2.1.0, May 4, 2017

New: Basic Layout now has 3 levels of categories
New: Visual configuration with live preview of configuration changes including layouts
New: Overview screen now displays a link to What’s New page
New: Switch to Demo KB in order to better see what given layout and style looks like
New: Switch between Main Page and Article Page configuration
Improved: Reorganized some configuration settings, grouping them by common visual elements
Improved: Add Name to Feedback form
Improved: Code cleanup and refactoring
Fix: Various small fixes

2.0.0, March 9, 2017

New: Visual builder admin page where user can order articles and categories in any sequence
New: Visual builder allows user to dynamically switch between sorting by title and sorting alphabetically
New: Search box now has a new configuration to adjust its padding, margin and input field width
Fix: Various small improvements

1.3.0, Feb 25, 2017

New: Categories can now be sequenced by date or name
New: Code and page setup for future release of a visual builder (not available yet)
New: Polish translation (thanks to Arthur)
Improved: Hide advanced configuration with accordion
Fix: Ensure that no other KB has the same common article path
Fix: Refresh rewrite rules when needed
Fix: Sub-sub categories not showing
Fix: Article links in search results could be old

1.2.0, Feb 11, 2017

New: Initial work to enable translations for the plugin (WIP)
New: Add configuration of the front-end text such as a search label
New: Option to completely hide the Search Box
Improved: Cache settings and default configuration for better performance
Improved: Changed menu name from Plugin Settings to Plugin Info
Improved: Better mobile experience on admin pages
Fix: Replaced spaces with dashes for the Common Path for Articles
Fix: Welcome Screen appears after installation
Fix: Search on older iPhones
Fix: Display ‚Show more articles‘ for sub-categories

1.1.0, Jan 29, 2017

New: Four ways to set each color theme.
New: Selection of tab in the Tabs Layout is now part of browser history.
New: Selected tab in the Tabs Layout can be bookmarked.
New: Extension to KB through add-on plugins.
New: Responsive admin interface
Improved: Selection of the Common Path for KB Articles.
Improved: administrative screens work better on tablets and smaller laptops
Improved: some terminology
Improved: Compatibility with PHP < 5.4
Improved: code refactoring

1.0.1, Jan 19, 2017

New: Extra small font for sections
Improved: Do not show plugin notifications within tabs
Improved: Help text
Improved: Help themes display KB categories on a KB article page
Improved: Show ‚Articles coming soon‘ when subcategories are empty
Fix: Conflict with other plugins that show hidden form on page
Fix: Do not show ‚Articles coming soon‘ when articles present in category

1.0.0: Jan 15, 2017

Initial release