Beschreibung
Fortuna AI Customer Service connects your WooCommerce store to the hosted Fortuna service.
Use this plugin to:
- connect a WooCommerce store to your Fortuna account
- sync store, product, and order data into Fortuna
- keep order and product changes up to date
- support approval-aware actions such as refunds through Fortuna
This plugin is a connector for the hosted Fortuna customer service platform. A Fortuna account is required.
Fortuna is operated by Fortune Global Ltd, 24 Athol Street, Douglas, IM1 1JA, Isle of Man.
Service and legal links:
- Website: https://hirefortuna.com
- Terms of Service: https://hirefortuna.com/terms
- Privacy Policy: https://hirefortuna.com/privacy
- Contact: https://hirefortuna.com/contact
Screenshots
The WordPress plugin page before a recovery link is loaded. 
The WordPress plugin page after a setup link has been loaded and is ready to connect. 
The connected plugin state after the first sync completes. 
The Fortuna onboarding screen that guides the WooCommerce plugin-first setup sequence.
Installation
Install from WordPress.org
- Start in Fortuna Connections and choose WooCommerce.
- Enter the live WordPress site URL for the WooCommerce store.
- Fortuna opens the WordPress approval screen for that site. Log in as a WordPress administrator and approve the request.
- Fortuna installs or opens
Fortuna AI Customer Service, starts the connect flow, and returns after the first sync completes. - If automatic install is unavailable, install the plugin from
Plugins -> Add New, openFortuna AI Customer Service, and use the recovery setup link only when Fortuna or support asks for it. - Use the activation key shown on your Fortuna onboarding page only if Fortuna support instructs you to use the manual fallback.
Install from a review zip
- Use this path only when Fortuna or support provides the review zip.
- In WordPress admin, go to
Plugins -> Add New -> Upload Plugin. - Upload the
fortuna-cszip package. - Activate the plugin.
- Open
Fortuna AI Customer Service. - If Fortuna did not open the setup automatically, paste the recovery setup link into
Recovery setup link, clickUse setup link, then clickConnect with Fortuna. - Keep the original WordPress tab open while Fortuna finishes the first sync.
- Use the activation key shown on your Fortuna onboarding page only if Fortuna support instructs you to use the manual fallback.
FAQ
-
Do I need a Fortuna account?
-
Yes. The plugin connects a WooCommerce store to the hosted Fortuna service.
-
Does the plugin work without WooCommerce?
-
No. WooCommerce must be installed and active before you activate the plugin.
-
How does store connection work?
-
The normal path starts in Fortuna Connections. Enter the live WooCommerce site URL, approve the request in WordPress, and Fortuna installs or opens the plugin for that store. The
Recovery setup linkfield is a fallback for manual zip installs or expired handoffs; do not paste the browser URL from Fortuna. Activation key entry remains available only as a support-assisted fallback. -
Can support help me point the plugin at a different Fortuna backend for verification?
-
Yes.
Fortuna AI -> Settingsincludes an optionalBackend API Basefield for support-assisted verification or controlled local testing. Leave it blank for the normal hosted Fortuna service. Use a fully qualified backend such ashttp://127.0.0.1:8790/api/v1only when you intentionally need a WordPress test store to connect against a non-production Fortuna environment. -
What does the plugin sync?
-
The plugin syncs store metadata, products, categories, orders, policies, shipping methods, and payment gateway context used by Fortuna.
-
Does the plugin connect to an external service?
-
Yes. When you use the connect flow, load a Fortuna setup link, or run the connector after activation, the plugin exchanges setup and connector requests with the hosted Fortuna service at
app.hirefortuna.comandapi.hirefortuna.com. After you connect your store, the plugin sends the store data needed for support automation, including store metadata, products, categories, orders, policy content, shipping methods, and payment gateway context. The plugin settings also include an advanced backend override for support-assisted verification or controlled local testing. The service terms are at https://hirefortuna.com/terms and the privacy policy is at https://hirefortuna.com/privacy.
Rezensionen
Für dieses Plugin gibt es keine Rezensionen.
Mitwirkende und Entwickler
„Fortuna AI Customer Service“ ist Open-Source-Software. Folgende Menschen haben an diesem Plugin mitgewirkt:
Mitwirkende
Übersetze „Fortuna AI Customer Service“ in deine Sprache.
Interessiert an der Entwicklung?
Durchstöbere den Code, sieh dir das SVN-Repository an oder abonniere das Entwicklungsprotokoll per RSS.
Änderungsprotokoll
1.0.0
- Initial public connector release for WooCommerce stores using Fortuna.