Userlike – WordPress-Live-Chat-Plugin

Beschreibung

Userlike is the leading software for live chat and customer messaging in Germany. It offers a live chat plugin for WordPress that allows you to connect with your customers directly via website chat and their favorite messaging apps such as WhatsApp, Facebook, Telegram, Threema and SMS.

The plugin is free, easy to implement and lets you chat with your website visitors within minutes.

All-in-one Messaging

Userlike is an all-in-one messaging solution that supports companies to stay close with their customers along their entire customer journey.

Userlike comes with a modern website messenger for generating leads and following up with customers. Just like popular messaging apps, Userlike’s chat tool allows conversations to take place in real time or pick up later.

To reach your customers outside of your website, Userlike offers integrations with popular messaging apps such as WhatsApp, Facebook, Telegram, Threema and SMS.

With Userlike’s AI Automation Hub you can automate your customer service processes, reduce costs and empower your customers to find answers 24/7. Create AI-powered chatbots, smart FAQ pages and interactive contact form suggestions connected to a central knowledge base that uses machine learning to improve its accuracy over time.

You can also connect external chatbot providers to Userlike via the chatbot API.

Warum Userlike?

Userlike is the leading European, GDPR-compliant chat provider. All data is securely stored on servers within Germany.

Userlike is suitable for any company size and industry as it scales with your needs and business goals. Small and medium-sized businesses as well as large enterprises like Toyota and Nivea already rely on Userlike.

Userlike is a great solution if you are looking for a chat provider that offers website chat, mobile messaging and AI automation.

Funktionen

  • Message Center as central hub for all your customer chats from different channels
  • Website Messenger that can be fully customized to your web design
  • Canned messages (chat macros) for common questions and scenarios to increase service efficiency
  • Integrations with messaging apps such as WhatsApp, Facebook Messenger, Telegram, Threema and SMS
  • Share and receive various types of media, like images, videos, files and voice messages
  • Intelligent routing to connect customers directly to the right contact or operator they have chatted with before
  • Live translation to chat seamlessly with international customers
  • Browser-based audio and video calls including screen sharing for complex inquiries or product demonstrations
  • AI Automation Hub that lets you create AI-chatbots, smart FAQs and contact form suggestions to automate your customer service
  • Chatbot API to connect existing chatbots to Userlike
  • Analytics to measure live chat performance and service quality
  • Server and hosting in Germany
  • GDPR-compliant, including dedicated data privacy features
  • Integrations with business tools like Pipedrive and Slack, Mailchimp and more

Preise

The Userlike chat plugin for WordPress is free. When you sign up, you can test the premium plan „Team“ for 14 days for free. After the trial, you automatically switch back to the Free plan. This gives you Userlike’s Website Messenger including unlimited conversation and contacts and all core features for customer communication in a small team.
Paid plans are available from $90 per month, including access to messaging apps such WhatsApp, 4+ chat agent seats, 4 widgets and powerful service features for professional chat support in a team.

Case-Studies

Learn more about how Hermes, Toyota and Titus are working with Userlike to generate more leads, reduce service costs and build long-term customer relationships.

Screenshots

  • Live-Chat für Webseiten- und Mobilsupport
  • Eine Plattform für all deine Kundeninteraktionen
  • Passe das Design dem Aussehen und Gefühl deiner Webseite an
  • Behalte deine wichtigsten Kennzahlen im Auge und verbessere deine Leistung
  • Organisiere dein Team nach Funktion oder Sprache
  • Dein Cockpit, um fantastischen Chat-Support zu liefern

Installation

  1. Melde dich in deinem WordPress-Administratorenbereich an, klicke dann auf „Neu hinzufügen“ im Menü „Plugins“.
  2. Suche nach dem Userlike-Plugin, dann installiere und aktiviere es.
  3. Gehe auf „Einstellungen“ und füge dein Userlike Widget Secret ein, das du im Userlike-Dashboard unter „Config“ – „Widgets“ im Tab „Installieren“ findest. Klicke dann auf „Anmeldeinformationen für Apps“.
  4. Denk daran, deine Änderungen zu speichern…
  5. Glückwunsch! Das Userlike Chat-Widget ist jetzt auf deiner WordPress-Seite eingebunden und du kannst anfangen zu chatten! 🚀

Bitte beachte, dass du einen Userlike-Account benötigst:
Erstelle hier gratis einen.

FAQ

With which browsers is Userlike compatible?

The Userlike Dashboard is HTML5 compatible and uses the latest web technologies.

Userlike supports the following browsers:

The last two versions of Safari
The last two versions of Safari for iOS
The last six versions of Edge
The last six versions of Firefox
The last six versions of Chrome

Was passiert, wenn ich nicht online bin?

When you’re not online, you can decide between a set of behaviors for Userlike’s WordPress live chat plugin. One is to display the website widget in offline mode. Messages from your contact will still land in Userlike’s Message Center and you can answer them as soon as you are available again. Your contacts will be notified via email to pick up the conversation on your website chat. You can also choose to hide the chat plugin outside your service times.

Brauche ich eine Kreditkarte, um mich zu registrieren?

No, you don’t need to enter any billing info to start your trial. We only ask for your billing info when you decide to upgrade to one of our paid products. You can pay with credit card, or bank transfer / PayPal for yearly subscriptions.

Was passiert nach der Testphase?

During the trial you have access to our premium plan Team. After the trial, your account automatically switches to our free product. There are no charges or hidden fees so you can see if Userlike is right for you without any strings attached. With our Free plan you can have unlimited chats with your customers. If you need more features you can always upgrade your account to a premium plan during or after the trial.

Bietet ihr Chatbots an?

Yes! You can create AI-based chatbots directly in Userlike or integrate your own chatbot via the chatbot API.

Kann ich Userlike per Handy benutzen?

For your customers, Userlike also works well on mobile devices. For chat agents operating the chat plugin, we recommend using Userlike on your desktop.

Rezensionen

3. Dezember 2018
We use Userlike on caravita.de and caravita-patioumbrellas.com and we are thrilled – it is affordable, it´s easy to set up and easy to use. It helps us to serve our customers better. And our customers are happy about having a live chat tool. Thank you Userlike!
Alle 4 Rezensionen lesen

Mitwirkende & Entwickler

„Userlike – WordPress-Live-Chat-Plugin“ ist Open-Source-Software. Folgende Menschen haben an diesem Plugin mitgewirkt:

Mitwirkende

Änderungsprotokoll

2.3

  • Fix potential XSS within admin page

2.2

  • Getestete Version und Readme aktualisiert

2.1

  • Support-Widget aktualisiert
  • Async-Parameter zu allen Skript-Tags hinzugefügt

2.0.3

  • YouTube-Video aktualisiert

2.0.2

  • Readme aktualisiert, unterstützte WordPress-Version erhöht
  • Plugin-Version gebumpt

2.0.1

  • Readme aktualisiert
  • Zusätzliche Icons hinzugefügt

2.0

  • Readme und Banner aktualisiert
  • Script-Tag-Update mit Asnyc-Parameter zur asynchronen Ausführung auf der restlichen Seite

1.9

  • Getestete Version und Readme aktualisiert

1.8

  • Alle Methoden öffentlich statisch gemacht

1.7

  • Wording aktualisieren

1.6

  • Readme aktualisiert

1.5

  • Link repariert

1.4

  • Direkten Link zum Widget-Secret hinzugefügt und readme.txt aktualisiert

1.3

  • API-Host geändert

1.2

  • Aktualisierung für neue Userlike-API (nur noch Widget-Secret benötigt)
  • Abhängigkeit von cURL-Support entfernt

1.1

  • Wurde bei der Veröffentlichung übersprungen

1.0

  • Erste Veröffentlichung